COVID-19 update – Our new normal

Coronavirus influenza

COVID-19 update – Our new normal

We know that many of you are looking forward to being able to accompany your pets back inside the practice as restrictions ease. The health and safety of our clients and colleagues alongside the welfare of the animals in our care remain our top priority. In some of our sites, we are able to facilitate clients accompanying their pet into the waiting room or consulting room. In other sites, this is not yet possible.

We are continually reassessing the situation and will keep making steps in the right direction over the coming months.

Given the current increase in COVID cases, the fact that many of our staff are not yet fully vaccinated and to help minimise the risk of infection, our teams will continue to wear masks. To protect us all and in order for us to be here for you and your pets providing the best possible care, we request that you wear a face mask at all times in our building.

We do appreciate some of our clients are unable to wear a face covering due to a disability or for health reasons. In these cases, we may adapt our procedures to ensure both your safety and that of our colleagues such as maintaining social distancing.

We also ask that you do not attend the practice unless you have called us first and booked an appointment. When booking, our reception team will explain our current arrangements and anything you need to do on arrival. Thank you.

Flea and worm treatment and repeat medication

Our phone lines remain busy. If you are due your next supply of flea and wormer treatment or repeat medication, you can also request this via the website repeat prescription form. If your enquiry is not urgent, you can also email us via the Contact us form.

We are here for you and your pets

If you are concerned about the health or welfare of your pet, please do not hesitate to contact us. Our teams look forward to welcoming you and continue to work safely and provide care for your pets during the COVID-19 pandemic.

COVID-19 Update
To help keep us all safe, please do not attend the practice unless you have a pre-booked appointment, or have arranged to collect food/medication. Thank you.
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